FAQ
Payments + Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping + Delivery
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of ourShipping Policy. -
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
International customers are responsible for any customs fees, taxes, tariffs or duties levied by their respective government. The fees are typically determined based on a combination of factors that may include:
the products country of origin or manufacturers and the products classification.Using this system, created by the countries that we ship to, rates are set by the country to which the order is being shipped.
Returns + Refunds
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Exchange and Returns Policy
Thank you for shopping with us! We hope you love your purchase, but we understand that sometimes things may not work out. Please review our policy below for returns and exchanges.
Beauty Products
Due to the nature of our beauty products, we do not accept returns or exchanges unless the item
is damaged upon arrival. If you receive a damaged product, please contact our customer service
team within 7 days of receiving your order to arrange for a replacement or refund. Please provide your order number, a description of the damage, and any relevant photos.Clothing Items
We want you to be completely satisfied with your clothing purchase. If you need to return or
exchange a clothing item, please note the following conditions:
Items must be returned or exchanged within 14 days of the delivery date.
Items must be in their original condition, unworn, unwashed, unaltered, odorless, and with all tags attached.
Please return items in their original packaging to ensure they arrive in good condition. -
Beauty Products
Due to the nature of our beauty products, we do not accept returns or exchanges unless the item
is damaged upon arrival. If you receive a damaged product, please contact our customer service
team within 7 days of receiving your order to arrange for a replacement or refund.Please provide your order number, a description of the damage, and any relevant photos.
Other Items
Items must be returned or exchanged within 14 days of the delivery date.
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Please contact our customer service team at inquiries@crickledaisy.com to find out if your item is eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
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To initiate a return or exchange, please follow these steps:
Please email our customer service team at inquiries@crickledaisy.com before returning your order to confirm that your order is eligible for exchange.This step is necessary to ensure the item is in stock in the desired size.
Our team will provide you with a Return Authorization
Number (RAN) and detailed instructions for returning your item.We will provide a prepaid return shipping label along with
directions on how to proceed with the exchange.
Pack the item securely and include the RAN inside the package. Use the
prepaid return shipping label to send the item back to us.
Once we receive and inspect your return, we will process your exchange within 10 business days.
If the item is not available in the desired size, we will issue a refund to the original payment
method. -
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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Non-Returnable Items
Please note that the following items are non-returnable:
- Beauty Products (unless damaged upon arrival)
- Items marked as final sale
- Gift Cards
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at inquiries@crickledaisy.com
Accessibility
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Crickle Daisy is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
We endeavor to design, create and update digital content that conforms to applicable accessibility laws and regulation and the most current version of the World Wide Web Consortium’s Web Content Accessibility Guidelines.
To accomplish this, we have built a diverse team of individuals who are trained in digital accessibility and are committed to providing the best digital experience to our consumers.
As part of its commitment to accessibility, we have incorporated usability features on our sites that make it easy for persons using assistive technologies, including screen reader technologies, and also keyboard-only users, users with low/impaired vision, users who are deaf or hard of hearing, users with cognitive disabilities and users who are color blind.
Additionally, we provide free of charge to consumers the assistive technology through a widget on our website.
We welcome your feedback on the accessibility of the crickledaisy.com web store.
